Faq

SHIPPING & DELIVERY
Cutlass Co. offer a national/international flat rate shipping fee on all APPAREL AND ACCESSORY items. 
Cutlass Co. offer a flat rate shipping fee on all ROD items for AUSTRALIA ONLY.

WITHIN AUSTRALIA

FOR APPAREL AND ACCESSORIES:

Standard Delivery within Australia is from AU $15.00 via Australia Post.

Express Delivery is from AU $20.00 via Australia Post.

FOR FISHING RODS

Standard Delivery within Australia is from AU $26.00

You will be able to track your order by entering the consignment number at auspost.com.au/track (FOR APPAREL AND ACCESSORY ITEMS ONLY)

Delivery Times

Once your order is processed, packed and dispatched (approx. 1-2 business days), please allow 2-7 business days for deliveries via Australia Post. Deliveries to remote areas can take from 7-10 business days.

Your order is home delivered where this service exists. If you are outside of Australia Post’s delivery network, it will be delivered to the nearest post office and you will receive a collection notification card.

You have the option to have your item delivered with or without a signature of receipt. If you choose to have your order delivered without a signature of receipt, you are liable for your order after it has been delivered by Australia Post.
N.B. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.

FISHING ROD DELIVERY TIMES WILL VARY DEPENDING ON YOUR LOCATION AND WHICH SHIPPING COMPANY IS USED.

INTERNATIONAL ORDERS

International orders are sent via Australia Post (FOR APPAREL AND ACCESSORY ITEMS ONLY) from AU $20.00. Delivery times can vary depending on the country your order is being delivered to.

International Customs and Duty Charges

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Cutlass Co. cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will be issued with a refund when the parcel is received, less any freight costs incurred by Cutlass. 
N.B. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
N.B. Cutlass is not responsible to cover national or international shipping costs incurred by the customer for refunds on non-faulty items or cover the re-delivery costs for exchanges. See our Returns and Exchange Policy.
N.B. All delivery charges are in Australian dollars and subject to change.

Cutlass Co. Returns and Exchange Policy

If you have purchased an item from Cutlass Co. and it is not of acceptable quality, incorrect size or faulty you can return it to us within 30 days of purchase. If you wish to return an item because you have changed your mind about your purchase, you must return your purchase within 30 days of purchase. Applies to clothing only.
Upon receipt and assessment of the returned apparel item, Cutlass Co. will notify you either by email or phone, and if the return is approved, offer a refund or exchange on most items whether purchased online or in store.

Upon receipt and assessment of a returned fishing rod, Cutlass Co. will notify you either by email or phone, and if the return is approved, offer a replacement fishing rod at half the RRP. A full refund will not be given.

You must provide us with a receipt or proof of purchase. Any refund will be provided via the same method of payment as the original purchase. Refunds can take up to 14 days. If you have not received your refund, first check with your bank or online payment service. If you still have not received your refund contact Cutlass Co. The returned apparel item/s must not have been used, worn, damaged and must be in its original packaging.

Gift cards are non-returnable. Gifts cards that are lost or stolen are non- replaceable. Gift cards are not redeemable for cash.
If a refund is required due to a fault in the product, the cost of delivery for the return will be refunded to you. For a “change of mind” return or exchange, the delivery fee is non-refundable.
For an exchange of apparel, please enclose a self-addressed Australia Post satchel with your returned item so we can post the exchanged item to you. Cutlass Co. will not cover the cost of delivery.

For a fishing rod exchange, you must package and ship the item properly to avoid any damage to the item. If we receive the fishing rod and believe it is not packaged correctly, we will not complete the exchange.

*PLEASE COMPLETE RETURNS FORM AND SEND WITH YOUR ITEMS
*DOWNLOAD THE RETURN FORM HERE.

PAYMENTS POLICY
Cutlass accept the following payment types:

Credit Card
Cutlass accepts Visa and MasterCard online. We do not store your credit card details and the data you enter is securely encrypted.

Afterpay
Afterpay is fully integrated in the Cutlass online checkout. All you need to do is choose Afterpay as your payment option when you’re ready to buy. Afterpay splits your payments over four equal instalments due every fortnight. Nominate the card you want to use and automatic payments are scheduled for you. There are no lengthy process or wait times. Afterpay simply uses your mobile phone number and a few personal details to create your account instantly and securely. Please note that Afterpay may impose late payment fees if payment isn't made on the scheduled date, so for further details about Afterpay and their terms and conditions visit their website.

PayPal
We also accept online payments via PayPal. Your payment details and the transaction is handled and processed directly in the PayPal portal. For more details about PayPal, visit the PayPal website.